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This website is owned and operated by John & Jan Fletcher of Windrush Wines, Mount Barker, Western Australia.

By accessing or using our website(s), or by ordering any product from us, you are deemed to have read, understood and agreed to the following Terms of Use, which include our Privacy Policy. If you do not agree with any of these Terms, you must not use our website(s) or place orders for any products.

You may not order wine, or have wine delivered to anyone, if you or that person are under 18 years of age at the time of ordering. You must confirm your agreement with this explicitly at the time of ordering.

When you place an order for wine on our website, and you choose online payment as your method of payment, this payment will be processed by a secure online payment gateway. If you fax or post your order to us, your order will be processed directly using other secure methods.

Your order will be fulfilled by Windrush Wines from our winery based in Mount Barker, and under normal circumstances will be delivered to your nominated delivery address within 2 to 14 business days. Delivery delays may occur as a result of factors out of the control of Windrush Wines (for example postal delays), and Windrush Wines is not responsible for any such delays.

In rare cases where the ordered stock is not available, Windrush Wines reserves the right to substitute this wine with another similar wine that is of equal or higher value. In most instances, if the current vintage of the advertised wine is no longer available, the next vintage of the same wine will be delivered. Windrush Wines will do this at its sole discretion, and they will also guarantee the quality of any replacement wines. If for some reason you do not like these wines, your account will be credited.

Security Policy

When providing or updating personal information, or when purchasing from Windrush Wines, your financial details are protected through a secure server using 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard for secure web transactions. If you have any questions regarding our privacy or security policies, please contact our customer support centre.

Pricing

Prices stated are in Australian dollars, and may be per bottle or per case, as stated. Prices include GST, unless otherwise stated.

Returns Policy & Freight Rates

If you are a Wine Club member (membership is free), you will enjoy reduced delivery rates within Australia.
If you are not a member, while you may order in multiples of 6 of each of the wines (i.e. a half case), the full case freight rate for your delivery postcode will be charged for each 12 bottles (or part thereof). Freight rates vary from time-to-time, and are also a function of your delivery postcode, and are available before you checkout on the website (if ordering online) and on our offline order forms if you are ordering offline.

Normal delivery lead times are 2 – 14 working days. Please note, we can only ship to addresses within Australia.

Delivery instructions are a guide only and Windrush Wines cannot guarantee that on all deliveries these instructions will be followed. If the customer is not in attendance when a delivery is attempted and no further instructions have been issued by the client, the item or items will be returned to the local depot where they can be collected upon signature. A card will be left in your letter box to advise of the collection point. Items will generally be held for 7 days (please check your local delivery service for information regarding this as it may vary in different local areas). After this time uncollected items will be returned to Windrush Wines Please note if wine is to be re-sent to a customer under these circumstances, further full delivery charges will apply .

Due to Liquor Licencing laws, wines cannot be delivered to, ordered on behalf of, or accepted by person/s under the age of 18 years old. By placing an order on this site you are guaranteeing to Windrush Wines that the recipient is 18 years old or over.

If for any reason we are unable to fulfill your order (e.g. out of stock) we will notify you within 2 business days to arrange alternative product(s), an alternative delivery time or a full refund.

Customer Service Policy

Windrush Wines is committed to providing exceptional customer service and quality products to our customers. We endeavour to make sure that all products listed on our website are currently in stock and pricing is correct.

We invite you to call or email should you have any queries regarding items on this site.

  • *If you do not have a phone number you can also connect via Skype.
    Simply enter your Skype Username here.

    Please Note: We prefer to ring people directly or email where possible. However, we go out of our way to support our customers! If you need to be contacted by Skype, please ensure that you indicate what you need a call about so that we can verify the enquiry and make the best use of our time.
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